What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information, we do not store credit card details nor do we share customer details with any 3rd parties.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To administer a contest, promotion, survey or other site feature
; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All data is transmitted via Secure Socket Layer (SSL) technology and all payments are carried out by industry leading trusted 3rd party payment gateway providors such as PayPal and Amazon
For your saftety and security we DO NOT store any payment information (i.e. debit/credit card data) on our website.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
This policy was last modified on 02/01/2018
All orders are despatched within 24 hours Monday - Saturday 8am - 5pm. Items are sent via Royal Mail First Class, delivery times are usually between next day and 48 hours after being despatched which is usually within 24 hours. For more info visit the Royal Mail website for more information.
We use the following carriers to deliver our orders:
If a tracking # is provided by the delivery carrier, we will update your order with the tracking information.
The rate charged for the delivery of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. All UK customers are elegible for free delivery.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns / Cancellation Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking # or alternatively call 01484 423082
2. Mail your returned item to:
Optic Eyewear Limited
Unit 31 Beck Road
Ringway Industrial Estate
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened. These include perfumes, cosmetics & consumables.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
There is no restocking fee.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will need to pay return postage.
If there are any questions regarding our terms and conditions you may contact us online or use the email below: